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Frequently Asked Questions

  • How much does Shipping cost?
    Tree in a Tote ships with Fedex
  • Do you offer customized Tree & Wreath packages?

    Absolutely!

    We offer bespoke tree and wreath packages upon request. We can customize everything from the ornaments and lightning, right down to the tree and needle type.

    Need help with a bespoke package? No problem, Tree In A Tote has over 25 years of corporate holiday design experience. Our highly skilled designers will walk you through the process step by step and ensure you have the best package for your application.

    Contact us to find out more about bespoke tree packages. hello@TreeInATote.com

  • Can I move the Tree once its been setup?

    The tree should not be moved once put together. You risk damaging the tree if you attempt to move the tree after installation. You must take it apart section by section and then re-assemble in the new location.

  • Will there be different styles available?
    Yes!

    We have many different decoration packages to select from. Subscribe to our newsletter to find out when new products are being launched.

  • Do you offer curbside pickup?

    Yes we do!

    Curbside pick up is available for customers within Toronto. Select the "Pick Up" option during checkout. Once processed you will receive an email with the necessary information

    If you have any further questions regarding curb-side pick up please do not hesitate to reach out to us at hello@treeinatote.com.

  • What is your return & exchange policy

    If you are not completely satisfied with your Tree in a Tote purchase, you can return the product within 10 days of receipt or prior to December 15 (whichever comes first).

    Return: Once the item has been shipped back to us, we will process your refund, minus any applicable shipping label fees.

  • Can I add my own lights I have to the tree?

    No. Do not connect different types of lights together. There is a high risk of damaging the LED lights that are currently on the tree/wreath. Please use the extra strand of lights that we provide. Or if you have your own lights, plug them into a separate outlet.

  • How do I divide the ornaments so the tree is decorated equally?

    All our packages have enough decorations to fully decorate your tree with a 360 view. Organize the decorations evenly into 4 piles. Use ¼ of the decorations and decorate the front of the tree, continue this method for the sides and back. If your tree is backed against a wall you will be able to have more decorations to spread around the front as this is what everyone sees.

  • How do you put the Decorative Branches and Pics in the tree?

    Divide the total amount of branches into 4 groups. Organize the branches evenly into 4 piles. Place the non decorative end into the tree so the branches do not exceed the tree tips by more than 3 Inches. You do not have to attach the decorative branches to the tree. They just rest on the tree branch so it can be removed easily upon take down.

    Use ¼ of the branches and decorate the front of the tree, continue this method for the sides and back. If your tree is backed against a wall you will be able to have more branches to spread around the front as this is what everyone sees. The branches can be fanned open to make it fuller.

  • What is the best way to store the Tree?

    We are providing a FREE Tree waterproof nylon storage bag that is able to easily fit up to a 9FT Tree